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  • This review below is for the FACIAL at VIBE Lash and Wax Studio. Currently there are coupons on Yelp and on Groupon. Both cover lash services--understandable at a salon with "Lash and Wax" in the name, but the expertise here extends beyond those two services. I have had my share of facials and the energy of the esthetician is critical to my having a positive experience. I want to be in a calm and healing environment when I am getting a facial and VIBE delivers that and then some. I love that this is a family business. To see the commitment and real concern that this family has for customers and our experiences in their establishment set the tone for what would be a wonderful experience. The owner, Josette, is warm and inviting and truly cares about her clients' experiences. After reading my intake form, she took the time to start the facial by asking about my goals for my skin. Understanding what the client wants is so key for a treatment dealing with skin. We all come to a facial looking for something different. And just expressing my goal for the session meant that she was able to tailor my facial to address my expressed needs. That tailoring of services demonstrates a level of customer service lacking in many salons. She patiently answered all of my questions and offered me valuable information about my skin routine and what it would take for me to reach my personal goals. And when she was finished, I left loving the soft glow of my rejuvenated skin. For my return business, an esthetician has to strike a careful balance. Dealing with skin and body treatments is intimate. And I need to feel that the person I am entrusting my skin to is professional AND knowledgeable. Even with those two qualities, I won't return for a second visit unless that person is also genuinely caring. Josette embodies all of those qualiites. I so appreciate her professionalism, trust her skill, and I am drawn to her warmth. I have already made my next appointment and I cannot wait to go back.
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