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| - I've been coming to this car wash for 20 years, for washes, waxes and custom detail work. The owners, the staff and all the other customers I see on a regular basis couldn't be more than top notch. I have four family memberships, when they began offering them, never had a bad experience. This is the kind of place that you pull up to the vacuum and you see your neighbors, professional athletes, and community leaders because the experience is consistent and has been for 20 years (yes I pulled up to the vacuums a couple of months ago and a certain MLB retired pitcher was in the next stall and that's a regular thing here).
Today I went in there and it's under new management. I didn't get a pre-rinse, or the usual presoak on the windshield and headlights. After I pulled out of the wash I went around the corner to find someone to ask if there has been a change and I saw what looked like a manager, a guy in a blue collared shirt, I screamed at him to get his attention because the machines are so loud. First thing he says to me is "you don't need to speak to me that way you look like you're very angry. If you don't stop screaming at me I'm going to call the police. Get off the property." I tried to explain to him that I was screaming at him because the machines are so loud but he got more and more heated, disrespectful, rude and threatening. I asked for his card because clearly we are not going to solve this problem today, and he went into the office to instead grab the phone to call the police and threatened me,again, to get off of his property or he would call the police. Now after speaking to a couple of friends of mine they are all sharing the same experience. The new management,Rolf, is rude, he doesn't care about customers and they don't care about the long-standing relationships. I left there in tears after I was threatened and I will never return again, canceling my memberships today. And by the way if you look at older reviews BEFORE the change in management, you will see that this place has always been top notch. Now it's just another car wash. Spend your money somewhere else. There are plenty of average car washes all over Scottsdale.
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