| rev:text
| - SO the other day I was having a crazy salad craving and couldn't figure out where to go to make it happen. I remembered being a fan of the Mambo Salad (Wasabi caesar) and since Mastro's is both in my neighborhood and has been one of my favorite restaurants for the past 9 years, I called ahead and ordered one to go plus grilled shrimp.
Arriving at the restaurant, I really wished I had time to dine with the and enjoy a full meal but i'd had a long day and really just wanted the salad and my couch. As always, all staff members I came into contact with were friendly, neatly attired and welcoming.
My mouth watered all the way home at the prospect of tearing into the cold, crisp green, plump grilled shrimp and the hint of sharp heat from the wasabi caeser dressing but when I opened the container, what I saw shocked and saddened (yes, saddened...I AM a foodie after-all) me. In the box were the usual mixed greens and container of dressing (key that it wasn't already tossed with the greens ensuring their crispness) and perched proudly atop said greens was one SINGLE grilled shrimp....I couldn't believe it.... At ($11 for salad greens and $7 for the addition of shrimp there should have been at least a COUPLE).
I dug around in my greens looking for my shrimp's buddies but alas, it was truly alone. I didn't know what to do. I ended up calling the restaurant to ask (which I had not initially) what adding grilled shrimp to my salad consisted of and was told by the manager on duty that there should have been a whole or half shrimp as well as chopped throughout the salad and that he would reverse the charge and I should ask for him when next I dined with them.
Prior to calling the restaurant, I did what everyone does, I posted a picture on Facebook: http://tinyurl.com/cn73btc
Anyway, I ate my salad and savored that shrimp (Actually quite a large shrimp, looked to be a U10 and it was actually QUITE tasty). Nothing more would have come of it had I not received a call the following day form the General Manager who'd been informed of what had happened by his shift manager and wasn't about to let things end there.
Mark N. Let me know in no uncertain terms that my experience wasn't what he expected of Mastro's restaurants nor up to his standards. He explained what he though had gone wrong and what he intended to do to prevent it happening in the future. He reiterated that the charge would be reversed and that he wanted to send me a $100 gift card for the trouble. I told him i'd been dining in various Mastro's restaurants for 9+ years and had never had anything but great food and service and that the gift card wasn't necessary but he insisted.
Bottom line here is this is what customer service should be. Mastro's and their General Manager are leading from the top down and setting an example to their employees that customers are not disposable. Not only will I return to redeem the gift card (while leaving a few extra of my hard earned dollars in the process) but I will continue to dine with and recommend them to anyone looking for a great meal and superior service.
My Facebook post regarding my conversation with Mark resulted in 30 "likes" and 13 additional comments, I'd say this is a "win" far in excess of $100 for Mastro's. If you haven't been, GET.IN.YOUR.CAR! (and whatever you do, don't miss the warm butter cake of dessert)
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)