rev:text
| - Preface: this review is for the last couple of months visits at this location. The past three years as a weekly customer have been fine up until now.
In the past two months, it appears they have gone through some staffing changes. The same people aren't around anymore, one of the bartenders moved to a different location, and the new wait staff is very non-attentive. The tables and bar have been dirty each time I went in. Employees spend more time talking to each other than handling customers.
The food has been poor and inconsistent. In the last three visits alone, my pasties have been either overcooked or undercooked. On the occasion they were undercooked, the dough wasn't fully baked. I complained, and was brought back the same exact pasty, but now had sat in an oven for twenty more minutes and was overcooked.
The other issue is that they often are now "out of" items on the menu. On four separate occasions, I tried to order certain pasties only to be told that they were out of them. One time I had to go through five different choices to find one I liked that they actually had available, until I had to ask for a list of what they even had. How does this happen, I ask? It seems to me that the pasties are pre-made at a certain point in the week, frozen, and then baked to order. But if they run out, they run out until they make more. How can you be out of basic menu items like chicken pot pie? It doesn't make a lot of sense.
I'd avoid this location until they get their priorities back in line and make some serious changes. Management should take a good look at what is actually happening here and fix the issues at hand.
To the owner, if you read these reviews: I'd love an explanation of what is going on here. I've come to this location weekly since it opened and now don't have any reason to keep going.
|