I really really love the food here, but you have to be willing to deal with the inefficient operation they have in place. It never fails, if I come in or trying placing an order on the phone, I will wait forever to get my food. I try to visit during lunch hours, but I don't have an entire hour to wait for the food. The service is so poor that even though I love the food, I just can't bear being treated like my time is not valued. Very sad as they could do so much more business and I don't think they even realize how inefficient they are. For example, they use an iPad to take orders, but no one seems to really know how to use it, as a result they orders aren't correct. Also, their process for packaging an order requires steps that should have been done as part of prep for the day, then you won't have people waiting an additional 10-15 minutes just to package an order that took 20 minutes to prepare.