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  • I called Wilhelm Automotive today to schedule an appointment for the reconditioning of my battery. I asked the usual questions. How long will it take? How much will it cost? etc. Keep in mind this is a standard service, like an oil change, but much more complicated. The price of this service varies by make, model, battery cells, etc. The price can also change if there are complications, i.e. dead battery cells that need to be replaced, but the base price for the service is known. Well the person who answered the phone refused to tell me how much the service costs. I gave him my make, model and he still insisted that the price was unknown. That the price can change. I asked him to at least tell me the base price so I know how much to budget. The person refused to answer the question. He continued with the answer that the price could vary. I insisted that I understood and if something unexpected came up I wouldn't hold him to the quoted price, I'm just trying to get an understanding of roughly how much I should budget to determine if I can afford it. No luck. After 15 minutes on the phone, I felt like I was dealing with Fort Knox. This is the equivalent of going to a restaurant and the menu not having prices. Even more, it's like asking the waiter for the price of a steak and the waiter stating that he was unsure because the price varies from plate to plate. You guys need to find a better way of answering this question. I'm not the first, nor will I be the last to ask it.
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