With retail on the decline I'm really surprised the store is still in business. I bought a sous vide for my husband. He ended up wanting a different brand after using it one time. I tried to return it within the 30 days. They took it in the back and examined it for 5 minutes. They came back out and said it was used (Which I never said it wasn't). I was shocked to hear that they don't return used items even if it was in perfect condition. I won't be shopping there again considering that almost all of their competitors return anything. I expected a "high-end" store to provide better service than that but instead they just have strict policies and are overpriced.