Overall I was extremely happy with the whole process. James replied to my estimate I requested for a water softener install via yelp within an hour. He asked a few questions and quoted me a fair price. He contacted me the next business day and we scheduled the work. He called before he came, showed up on time, and did a great job. He trained me on the system and reviewed his work. No hidden costs after the quote, no upselling, and no b.s. I would highly recommend using Spyder for your plumbing needs.