As a first time dog owner I was extremely pleased with the custom service at Shaggy Shaggy Shake!! I adopted an adorable little Yorkie from the pound and you could tell he was a pound puppy!! He looked (and smelt) like he had never been given any type of bath! I showed up a little bit before the store opened, and to my surprise a friendly lady walked outside to let me know that they were already inside if I wanted to come in. They were great with my pup, and called me less then two hours later to tell me he was ready! When I showed up to pick him up not only did he look adorable (clean fur, great cut, clean teeth and a bandana!), the groomer took time from what I could tell was a very busy work day to show me a few pictures of my pup being friendly with some of the other dogs there! I LOVE that he was given that opportunity since he wasnt in a cage! I 100% plan on this being my regular groomer!