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| - First off, I'm biased. I have never really liked Walmart since I first stepped in one in the early 90's, mainly due to aesthetics, over-packed aisles and the tackiness feel to the stores. My bias turned social, political with them over the years. That said, I've shopped them once or twice per year when I needed a couple items and they were the store in the area or I wanted to "try" them again.
I've gone to the Monona store about 3X this year for one or two items and the last time was quite possibly the last for a long, long time. The main issues were quality of employees, customer service, and crammed aisle full of stuff.
The staff is something to behold. I swear I went to an 'optional work' place. Two employees "working" were on their personal phones talking (one was swearing), another was texting, another was smoking an e-cigarette and trying to hide it (while working!), one was complaining to another about time off and their boss (on the sales floor!), and none of the other "busy" ones like cashiers looked like they wanted to be there. WOW! Does this store have any management or leadership? Talk about disaffected workers! I almost felt sorry for Walmart.
I specifically went in to see if they had perfume for a gift and they did. They keep the "nice" ones in a locked cabinet. I stood around for a few minutes in the main aisle to wait for an employee to ask if they could open the case and none were around! (Too busy texting, smoking, or chatting I guess). I went to the Pharmacy and asked if they could get someone over to unlock the case. The response was "we don't have the keys, that's not my area." That's not what I asked them to do. Finally they did a whole store call for a customer in fragrances who needed the case unlocked. 7 minutes pass by. I wander back to the main aisle, try to grad the attention of an employee on a walkie-talkie, he sees I'm about to say something and starts talking on the radio again and walks past. I wander back to Pharmacy. They make a second all-store call, this time for someone with keys to unlock the perfume case as "customer is waiting." 12 MINUTES later - no one! Yep, I did it a 3rd time!!! Went back to Pharmacy and they were astonished no one was there yet - so they made a generic 3rd call. (Don't you think they should have called the store manager or walked to find the store manager?). After another 5 minutes I gave up on my time investment of about 30 minutes to save $3-$4 on perfume. I walked out.
THIS is one of the reasons why I don't go to Walmart. It's fine if you don't need help and can look past the employees who think they "deserve" a job. But, it's hard to look past the overall trashiness of the place and lack of purpose adn customer service. My mom and I get better service at dollar stores.
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