I must say, I LOVE the Animal Inn! I recently moved to Hawaii for work and had to quarantine my two dogs, Roman and Achilles. I met with Paula and went over all the requirements for keeping them and getting them shipped. Paula would update me on their happiness and well-being weekly (I left in April and they stayed until July). Paula arranged transportation to and from their 10-day out Vet visit AND their transportation to the airport at 4:30am. She worked with my boys on getting in their crates (they've never been crated) so they would be comfortable and less stressed for their trip. I can't thank them enough for taking such great care of my boys. If you need a great place to keep your pets, Animal Inn is the place!