I have been here a handful amount of times and every time the food and service is subpar. The food and price is decent for pittsburgh bagels -- the food increased this rating to two-stars. The service and interior of this place is very poor. I waited 20 minutes just for a bagel with butter on it. And there was too much butter for a bagel that's the size of my palm.
They could try to clean up their menu and interior and use more of an assembly-line service to increase the time.
tldr;
bagels 2/5
service 1/5
interior 2/5