I setup my appointment for my 2016 VW GTI by email which was very easy. I also called a couple times to get some additional info regarding tint options. Both types of contact were great and Brian was very responsive. When I arrived we looked over my tint options and brought the sample tint glass out to the car to get a good idea of how it would turn out. Customer service is important to me and they were on it the whole time i was there, as i did not have anyone to pick me up and drop me off. Tint job was done very well and final product looks really great. They were even able to get the small front triangle windows that are not easy to reach on this car due to the dash and windshield angle. I highly recommend Exclusive Detail and Tint.