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  • It isn't the store, but the total disrespect and lack of customer service once you leave the store. I happened to forget a tube of Arm & Hammer Sensitive toothpaste in a shopping cart. What should have been a 90 second phone call (had I been able to reach the manager) turned into a 15 minute phone call with an immigrant (English as second language) working in Ottawa (like she knew anything about it). The management of No Frills is completely inaccessible to their customers, nor does Weston Foods (No Frills) have any intention of giving their customers direct access to the management of their stores. As it turned out, particularly in THAT neighborhood, had I gone back to the shopping cart even a minute after leaving it, the toothpaste would have been gone (not too many people with integrity in that part of town). Yes, I am out a tube of toothpaste, but it would have been really nice had I been able to contact the store manager directly. I suppose if I ever have an accident in the store or a problem requiring legal attention, I will be put on hold by a call centre in Indonesia just to prove that Weston Foods (No Frills) is totally committed to the needs of their customers. Oh yes, I was in the store November 23, 2015 at 3:00 (according to my bill) and the toothpaste was probably gone by 3:00:15 if not sooner. I am on a fixed income and while the toothpaste cost $2.79, it is still $2.79. I guess there is an upside to their No Service Customer policy. I can write whatever I want with impunity. It isn't like the Store Manager can call me. No one can call me from the store because they do not release their phone numbers. It is a secret. If they told people their phone number, my word, good customer service might happen. Can't have that in our day and age, now can we? I will never set foot in that store again - EVER!
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