Management Fail. What a disappointment. 9 friends including two from Socal who love LoLos. Put our name in at 10 am. Told 20 minute wait. No problem. Then 10 more minutes due to 'silverware outage'. Silverware outrage?! Then at least 30 more minutes because they don't know when they will have silverware. Spoke with manager, asked if they are really expecting us to wait an hour...zero ownership of the problem, said that it will be a while. Very disappointing to see a great Phoenix staple fail to scale. Will not patronize Gilbert location ever again.