Went to this place to celebrate an early Valentine Day with another couple. We'd never been to this location but loved the food at other Bonefish Grills. The service was horrible-almost non-existent. It took forever to even get water; the drinks (ice tea) was even wrong; refills had to be asked for-and the wait was very long for refills; I ordered a salad which was not served with the other salads; we would look for our waiter to ask him something and he was nowhere to be found; my wife's lobster was served without melted bbutter. When the waiter finally brought it the butter was not melted and the lobster was cold; and the desert was described by our waiter that it was topped with raspberries and fresh whipped cream. It was served with strawberries and no whipped cream! We asked and were told they'd run out of whipped cream! They should've told us prior to serving it in my opinion. We complained to the manager who adjusted the bill but this place better shape up or it will not survive in my opinion