In the market for a drone, this is the place to go. Very polite and helpful service. We spoke to both Trace and Blake via phone and in store when trying to make a decision and they were great. On the day we went to finally buy our drone, Trace took all the time we needed and answered all our questions. He went out of his way to be sure we understood everything. Even did the software upgrade for us so it would be ready to fly once we got home. They also answer the phone (live) when you call with questions too! That to me is fabulous customer service. They were patient and helped us a number of times when we called with questions prior to purchase. Right now just a day in with the new DJI Phantom 3 Advanced and couldn't be happier with the purchase. Thanks guys for helping us decide on the drone! We bought the hard case and extra battery and all together it was a great value.