Bottom line...Alex is friendly, thorough, and professional
I've used his service before, for a broken iphone, and it was perfect.
He just repaired an iPad for me. Working perfect and looks brand new.
I read some of the other negative reviews, and honestly, they just seem to be based on overblown emotion. We've all been there, but I wouldn't put much stock in some of those reviews. Read the 5 star ones.
He seems to be quite busy, but leave a message and rest assured, he will get back with you. Can't beat the in-home service either. So incredibly convenient.