I went in for a free tire rotation, which is free for the life of the tires that I bought there. I had an appointment, so I didn't think it would take long for a simple rotation. I walked over to the mall to kill an hour before going back. I lost track of time and went back two hours later, surprised they hadn't called me yet to say it was done. I saw that my car was in the same spot as when I left. I asked the guy what's going on and he panics, realizing immediately that he forgot about my car!! Needless to say, I had to wait almost another hour for it to get done. Very unsatisfactory experience. I won't be going back....