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| - Some friends raved when this business, acquired by Tony Hsieh's Downtown Project, re-opened without the casino but with a bar, large lounge area I guess which is for Downtown Project-bots, and a grill. The grill is what I was interested in.
My colleague and I went there for lunch. There were a couple of problems. I ordered a cheeseburger, my friend a hamburger, both with fries.
It took about 20 minutes to be served, and that's a long time for a greasy spoon type joint to get the food to your table. Also, my cheeseburger (and the lettuce to go with) was sitting for about five minutes under a heat lamp. Why it takes longer to cook a hamburger than a cheeseburger, I don't know.
My friend asked for mayo on the side. The mayo sat under a heat lamp for several minutes. I asked for the special sauce, which was promoted on the menu but for some reason wasn't on our sandwiches. The waitron told us there was no "special sauce." (Double-checked - it was on the menu, not our burgers, though.)
Also, the menu promoted the Parmesan buns. There weren't any Parmesan buns that we could discern.
And I also asked for a pickle. My colleague got a pickle, but I didn't. I like pickles.
These extraordinary requests sent the diner into some sort of tailspin. Our waitron was diverted by some complicated stock transactions or some such and couldn't find a pickle, the side of mayo slowly warming under the heat lamps, or the missing special sauce that she says doesn't exist, so I asked another waitron for those items.
Go forward another five minutes, and the replacement waitron delivered a pickle and the side of mayo.
The burgers themselves, cooked medium, were fine, as were the steak fries. Still, 90 minutes at this place and two screwed up orders - well, one very screwed up order at least - was too much.
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