| rev:text
| - So the food is good, but the service I got that night wasn't. I am not sure if it was a shift change or what was happening but. But for there to be hecka people an get so little service is beyond me. It was the first time I had ever been there and there was no direction on anything. Lucky my coworker told me the process of how it worked.
Customer service was lacking, which was really odd because there was hecka employees in there. So my burrito is done being made and the guy that is suppose to wrap it like goes in the back and comes all the way around to the front to pick up a tray and then goes back into the back, (all the while my burrito is still sitting there unwrapped) then the same guy comes back to wrap my burrito, luckily he changed gloves to do so otherwise I would have had a huge fit! So finally my burrito is wrapped my sauce is next to it, cool. Then the lady in front of me that was paying for her food was like oh can I get some Chipotle sauce and the cashier proceeds to take the one that was next to my burrito, which was meant for me. Me not saying anything, I was like okay I'll just have to get another one. So just as I go to pay the guy that was checking people out goes to the back and like doesn't come back. So at this point I'm like what that heck is happening am I invisible does my order not matter right now......so I wait like what feels like forever for someone to ring me up, all the while there is like hella employees in the front that could have rung me up or at least been like tell someone "hey can someone come and ring her up.' oh and mind you it wasn't busy, there were more employees in that place than there were people. Then finally someone comes from the back a totally different dude to ring me up. I'm like cool I can get out of here. Then he gon have the nerve to be like oh would you like to leave a tip!!!!!!!! UMMM hell naw I shall pass! I have been waiting for like 5 plus minutes just to be rung up! my food been ready, if it were hot it would have been cold by now. Then he proceeds to tell me about there rewards program. I kid you not he says, "so you can sign up with our rewards program by using this receipt." so I ask for him to elaborate and dude just looks at me and I'm like okay I'm done, never mind let me take my burrito and get up out of here.
So it gets 3 stars only because the food is good. but the service is lack luster!
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