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| - This place is supposed to be IT. It's supposed to be something I should rave about as being EVERYTHING. The main screen is huge and it should be the premier place to watch sports across all genres whether it be hockey, football, american football, UFC, baseball, etc.
The food is decent (despite lots of recent menu changes) minus the wings which are touted as "Toronto's Best" which are IMO far from being so. They got all these things working for them (for example, the extensive beer menu and milkshakes, the large screens)... this should be a no-brainer 5 stars...
But the service is as another Yelper put it SUPER Hit or Miss. On occasions I've been blown away where the servers show courtesy and professionalism. On this most recent occasion, it was far from so. I have not experienced such rudeness and been fed such misleading misinformation for a very long time. Your customer base is not comprised of idiots. Do not feed them lies.
If you choose to have summer hours of closing, you should update your website as such and let your customers be aware if they are arriving within 1-2 hours of your close time, which would be courteous. Do NOT seat your customers without such clarification and then when you decide to inform them of your earlier close time than advertised, lie and tell your customers "it's a legal thing" and your close time is synonymous with alcohol serving time and you are "forced" to close earlier as a result of it being the "summer". After not informing your customers of early close times before hooking them with drink and food orders , do not then come by 3X+ to tell them they got less than 30 minutes to finish their food and all their drink or you will kick them out. It is totally fair game to say and give warning- hey - it's last call and we're done after that - but you should not be pressuring your customers to chug their beer asap because you want to go home for the night. If you're so worried about "legal issues", I'm pretty sure forcing your customers to drink their alcohol more quickly than they are capable of doing so brings you more legal issues than what you were trying to avoid in the first place.
I would've only given 1 star which is "Eek! Methinks not." but I'm trying to be fair and giving them an extra star for the quality of food. This place is very popular given their location, large screen TVs, and being known as the touristy "place for sports" in Toronto, but BAD SERVICE ruins EVERYTHING. I would deal with the lack of reservation availability and the crowds here for the food and ambiance of sports fanatics if the service was good, but the service experienced here makes it a DEALBREAKER. JUST NOT WORTH IT.
And YES, I'm so disappointed with the service that I signed up for a Yelp account so I could share with others and hopefully prevent others from experiencing what I did. Shame on you @RealSports for delivering such sub-par service. Toronto deserves better.
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