My whole Carson St experience started with a very grouchy and seemingly put-out woman on the other end of the phone. I placed a large carry out order and didn't expect to pick it up for another hour, giving them plenty of time to work their sandwich magic. She warned me of this in between sighs and I almost canceled my order because she was so rude.
So glad I didn't. I came in an hour later to get my order and the same lady apologized for taking so long. I told her I didn't mind the wait but did mind her phone manner. She was immediately, genuinely apologetic and was frantic with orders. She didn't get an attitude but had real class in dealing with my frustration.
Everyone in my group really enjoyed the grub (despite the expected gooey-ness that comes with carry out). I had the Carson St Reuben with turkey. It was divine... and huge! They don't toast the bread which I actually appreciated. The turkey, cheese and cole slaw were in perfect proportions against the thick slices of marble bread. Mmm, my belly is growling just thinking about it. I can't wait to go back.