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| - Took my 3 year old there a few months. He had Mr. Jordan who is absolutely awesome, hence the 2 stars. In fact he's really the only good thing about this place. Cleanliness is borderline. They have a toy area which is horribly visibly dirty. Don't think they've ever cleaned any of those toys. Stained carpet, dirty walls, some holes in the drywall. lol Its a bit concerning when you first walk in. Management is pretty bad. This seems to be a general consensus amongst the parent we spoke to.
Would have continued classes if not for one exceptionally bad experience there. After getting notified about our class being canceled we called to reschedule. Think the end count on calls was around 11 over a few days. No one answers their phones there. If you have a question or concern call Saturday AM or you will never get a hold of anyone. And don't bother leaving a message as they won't call you back. After finally getting a hold of them we were told the class was not canceled after all... especially annoying after we had to rework our schedule that day. Class went as planned. As we were leaving we noticed, for lack of a better word, a "creepy" looking man watching the kids outside the windows, dirty possibly homeless and continually grabbing at his pants area... He looked questionable enough for the parents leaving to notice but apparently none of the swim school employees. We were all alarmed as we watched him walk into the pool area and proceed to sit down. Its not a crime to watch the class, I know, but the way the building is set up there is an open shower area for the kids right off the pool. Some parents do shower kids nude. The staff was notified and an altercation was barely avoided as some of the parents were extremely upset and ready to forcefully remove this guy. Not sure how long he would have been allowed to sit there had they not been warned. There is no security there of any sort and the front desk is oblivious. This guy walked right past them. Called... in vain again, to speak to the owner to warn him about this issue. After several calls we were able to speak to a girl that assured us she would have the owner call. After two weeks there was no response. It wasn't until I canceled our classes that they called me. Again told them about the situation and they assured us the owner would call back. Woman that works there called a few days later. Voiced my concern and she said the police are doing all they can. Explained that the task then falls to her to solve but she continually repeated that they are doing all they can. Suggested some sort of security system there so not just anyone can wander in but all she continued to say is they are doing all they can. She also said they have a homeless problem there and the police already know about this issue. So its happened before? All the more reason to fix, right? I know some parents left and as much as I hate leaving Mr Jordan's class we are going to go elsewhere. Didn't get the feeling they really cared. Rather than a feeling comforted after the conversation I felt like she was bothered that we even attempted to get in contact with them.
Sorry Mr. Jordan =\ you rock and the kids love you.
I know some other schools check you in and you are allowed into a viewing room. I think we will try one of them.
Overall, this place is really lax, horribly managed and not very clean. Pass.
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