Today was the third time I called the appliance guy and they continue to want to help me solve my problems before I spend unnessary money. My dish washer would not work and Mario explained what I should do, but I neglected to follow his instructions because I thought it was unnessary. Today was the second time his worker came to my home and he repaired my problem in seconds. I deserved to pay the service charge! They are also very prompt and I highly recommend this company for all your appliance repairs.