I'm not surprised this location has such poor reviews. It is literally the worst Swiss Chalet I have ever been to. The worst!
Let's go through the deficiencies:
1. Poor service - We waited about ten minutes at the front for a host to seat us. It was not busy. The problem was no one was checking the front. It took about 15 minutes for our server to take our drink orders (by that time we were ready to order so we did that at the same time). It took about 45 minutes to get our food. Again, they were not busy! Our server never checked in to see how things were. And it took about 20 minutes of us sitting in front of empty plates for our server to finally come over and ask whether we wanted dessert or the cheque.
2. Burnt ribs - The photo of the burnt rib from one of the other reviewers is spot-on. That's what my ribs looked like. Meat? Nope. Charcoal more like. Ribs should not be dry, desiccated and crispy with overall blackened surfaces. WTF are you guys doing to these ribs? Stop it!
3. Crappy wings - We tried their new chicken wings. These must have been pheasant wings. They were so small. And over cooked? You betcha.
4. Dried out coleslaw - I normally love Swiss Chalet coleslaw. I could eat a bucketful. But this stuff was dry, old, and tasteless. How can you ruin Swiss Chalet coleslaw? Seriously, WTF are you guys doing?