| rev:text
| - Just moved to town, needed a new eye doctor. I have keratoconus - a medical condition requiring special contacts, and Associated Ophthalmologists said they had specialists for a variety of different conditions including mine. Additionally, they were one of the only offices that could accommodate me in a timely manner. So I made an appointment, came to see them and agree with the other reviewer that yes, their office is beautiful, they have a huge flat screen TV in the office and nice, friendly office staff.
I cannot say the same for the doctor or the insurance billing.
I didn't receive my contacts for SEVEN WEEKS because the woman forgot to order them, then had to wait for the doctor to write a report (which apparently took a month), then just DIDN'T call me back. I called weekly for the next 6 weeks and she NEVER ONCE called me back, NEVER APOLOGIZED. Worst, I suffered a painful scratched cornea from wearing my ill-fitting hard contacts for too long and have only been able to see out of my right eye for the last 3 days.
When I finally got the office manager to deal with this and I went in to pick up my contacts, she was in the office but didn't come out - not even to apologize. In fact, no one apologized. She told the front office staff to simply let me know "she hadn't heard back from the insurance company" about whether they were going to reimburse me for the contacts. The doctor didn't come out to make sure that the new contacts fit properly (as my old doctor used to); I was handed an envelope with the contacts in it and was sent on my way.
I called my insurance company immediately upon returning home (rather than yelling at the front office woman whose fault it clearly was not), and I found that no claim was ever filed for the contacts. Instead, Associated Ophthalmologists grossly overcharged my insurance (it could be that my old doctor was undercharging but I'm just not sure how a 20 minute appointment to get a new prescription could cost almost $2000 - and a $30 copay from me, and they're still billing me an additional $50!). Ironically, I paid cash for my special contacts (almost $600) when I was in the office in the beginning of October to get them sooner--she'd originally said 1-2 weeks--instead of waiting for my insurance to cover them.
So now I need to find out, on my own, without documentation or a receipt (they failed to give me one), how to get reimbursed from my insurance company for my contacts.
I will NOT be going back.
Please don't give these people your money, they don't need more expensive paintings for the inside of their Scottsdale offices, or another flat-screen TV for the back room of their office where their insurance staff apparently sits comfortably and ignores patient phone calls.
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