For as huge this place is, and the fact that it's usually packed beyond belief, they do a damn good job! I usually end up going in pretty late, but they never make us feel rushed or like we're keeping them there late. Whether I sit at the bar or we grab a booth, service is pretty quick and friendly!
My favorite drink is the Strawberry Creamsicle that comes with a fresh strawberry on top [the menu doesn't tell you, but it has whipped cream on top too]. I still eat like I'm 5, so it's always nachos or chicken for me and occasionally steak. The food can be hit or miss, honestly. I've gotten some pretty dry chicken and once my friend sent back 2 different dishes. I really don't prefer to send things back, but I on one occasion I did send back my mid-rare steak that came out so well done that it was hard for me to chew (nbd). The manger comped it for me and was sincerely super nice!
If you read my other reviews you'll notice that I prefer the divey, down-home types of places. For being a chain, I really do like Cheesecake!