Extremely happy with the service here. I had a set of tires that were cracked from the tread down! I called into Firestone corporate and told them what was happening and they gave me a reference # to give to my local Firestone and they would give me a discount on new tires based off my tread depth. In the end I ended up getting 40% off my tires. The customer service here is great! They aren't out to jip you.