Not a bad bank.. I went in for a replacement card the guy who was at the door greeted me and was fast and efficient. I was in and out in less than 10 minutes. The only complaint I might have would be the drive thru ATM. I tried to deposit a certain amount of cash and it didn't read all the bills, instead of the amount I had it was a few hundred under I had to take the money out and deposit into my chase account..... Depositing checks is fast and easy I just don't recommend depositing cash!