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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-03-25 00:00:00 (xsd:dateTime)
itemReviewed	Custom Body Contour of Scottsdale
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	9 (xsd:int)
rev:text	Custom Body Coutour called me in mid February to inform me that my voucher that I purchased online on 12/11 is now going to be serviced through them because the other provider was not able to service all of the customers that purchased the deal through the online provider (they did not have the equipment or resources). Well that explains why after leaving messages for two months and complaining to the online seller) that someone was finally calling me. Unfortunately this company is 37 miles one way/45 minutes one way drive away from my house (where the other company (the one that I thought was the company that I purchased deal from) was only 7 minutes away from where I live). Custom Body Contouring informed me they have a different system/process than the original company of where I purchased deal from in which it cost me an additional $255 for the 3 treatments in order for their system/process to work/see results and takes longer in their office. I had to take a half day off from work since this ordeal in drive time and procedural time took over 4 hours. After one treatment no results/success, I went ahead and booked appointments 2 & 3 to finish my voucher and prepaid the extra agreement/contract for the ads ons that I was convinced I needed in order to see results. I was called while I was on my way to appointment #2 informing me that their machine was down/broken and that they would call me back when it got fixed (in the next day or so). I had not heard back from them until a week later and at that time, I was admitted into the hospital having various tests being run. I informed them that I would have to cancel appointment #2 (which would have been my last appointment if their machine had not been down the week before) because I did not know when I would be out of the hospital. After receiving my lab results from the hospital, it was advised for me NOT to follow through with the remaining two appointments in addition to me being on a driving restriction (too risky for me to be driving that far with the episodes that I have been encountering with my health; being in and out of the ER 7 times this month). I called Custom Body Contour 4 times informing them of this (requesting a refund of my unused portion due to medical reasons/restrictions and offered to provide them lab results if they were in doubt) with no immediate response or returned phone call. A week and a half later, I receive a call indicating that their explanation was dropped in the mail for my request and was not discussed in details of what their explanation entailed... they just wanted me to know that they received my calls and were responding since I left several messages. My experience with the staff was that both service providers were very nice and knowledgeable the day I had my first treatment even though I did not see any major results. I was willing to do treatments #2 and #3 to use up my vouchers/add on package. My experience of not having someone pick up the phone or return calls within a timely manner (24 hours) was unfavorable (especially since it had to do with a refund due to health reasons and not setting up an appointment for new business/revenue). I was refunded $100 (which was nice on their part) but enclosing my add on contract showing no refunds/exceptions keeping $70 of their add ons (services not provided) in additon to the unpaid portion of my deal for services not rendered ($99) is a lot of money for a single income to lose due to health issues beyond my control and medical bills forthcoming. They did not even offer to extend voucher when I get better. If the first company would have called me in a timely manner (in December) when I purchased the voucher, I would have already used the voucher before these health issues came up and I wouldn't have requested a refund (and had an additional $255 in my bank account). I just Googled the other company's website and it automatically goes to Custom Body Contour's address, etc. but under the other company's name ... interesting. Word to the wise ... do not prepay for a package. If you are going to try this treatment, do it one treatment at a time. If you are using your voucher from the other place, try a treatment without the add ons first and then purchase the add ons per treatment if you want to see if it really does make a difference.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Renee

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