I visited a port of sub for the first time today. I went through the drive thru. The employees did not address me at all. I could see through the window that 2 employees were working. I asked the employee if they could hear me just to make sure the intercom was working since no one had spoke to me. The employee Laura told me to give her a few minutes because she had a order that she was completing. I sat there and waited for 15 mins. Laura never came back to the intercom to take my order. I had my newborn in the car so I did not want to get out. I honked my horn to get her attention. She came back to the intercom and asked me to give her a few more minutes. She never once asked what I wanted or even addressed me as a customer the whole 20 minutes I waited in drive thru with my baby in the car. I asked her who the manager was and if she was on duty she told me no. I asked how to reach her and she proceeded to tell me I can call tomorrow. Never once offering her assistance or asking what I would like to order. As long as there are employees like this working here I will never return. I will be sure to contact management tomorrow when they are in as well.