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http://www.openvoc.eu/poi#funnyReviews
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  • I've been here numerous times since they've been open and each time their food never fails me, but customer service does! I haven't been here in about 6 months now and decided to come in for lunch with my aunt. While pulling up they had a "Now Open" sign.. haven't they been open for almost 2 years now? Am I miss something? As I walk up to the door they have a pretty tacky poster board that says "We're open everyday" that's awesome, when did they change that because I remember coming here several times and they were closed. I finally walk in and there's a sign that says please wait to be seated, so I'm standing there patiently waiting with my infant, staring at the server who's in the back who doesn't even notice me til I literally walk towards the back of their restaurant to go to their bathroom, which was weird and filthy, there's a random table and like some lawn mower looking thing under the table, I think that might be a hazard.. So while talking to our server, I guess they changed owners a few months ago, hopefully their customer service is better than the last and the food stays the same. Our food comes out, everything is pretty delicious, then they began to get incredibly busy, we needed our check and a few boxes, we literally sat there while watching our server, the only server there handle 14 tables by himself, I felt bad for the kid.. But at the same time we needed our check and some boxes.. it literally took us 20 minutes to even get acknowledged, and we gave him the bill and he sat it down with some lady, randomly at the counter top, where it sat for another 15 minutes until my aunt went up there and asked the lady to run her card. The lady ran the card but charged us too much, we brought it to her attention, she didn't do anything about it and it took forever, so we didn't want to wait again, so we just told her the tip is what she over charged us with and threw in an extra 2 dollars on top of it.. Not sure if our server got the tip out of it, but I have a feeling he'd have a pretty crappy tip day anyways, all of the surrounding tables were complaining and wanting to leave too. I felt bad for him, but they need to manage their restaurant better and give this poor kid a helping hand.. hire some more help and get more organized, or you guys will lose alot of business! P.s. Food was still great though!
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