| rev:text
| - THE WORST SERVICE EVER! Do not stay there, do not EAT THERE! Go to any other brunch place, or even make your brunch at home. Let me start by telling you why. I live in the area and there are loads of brunch places to go to. Today I decided to take a guest to the gladstone hotel to eat brunch, first off we get to the table and no one acknowledges our existence for about 15 mins. Then the female server who we never got the name since she didn't introduce herself, dressed like a hippy, and was shuffling over to us, came over took our orders without a a note pad. We finally got the food after waiting again another 20 mins, let me tell you as well, it was empty at the restaurant at that point. They bring my guest his food and mine, mine was completely wrong as they gave me scrambled instead of over easy. Then we had to wave our waitress over, she didn't apologize for the mistake just told me to wait a minute it will be out. She couldn't care less, she didn't care at all. Then she goes & doesn't refill our water. Finally its now the second time I get my food, the eggs are completely cooked through, not runny like over easy eggs should be, and the toast the kitchen thought was appropriate to give me was a piece of toast with the biggest hole in it, there was just crust, no bread. I once again had to get up out of my seat to tell this woman to please look at what they served me. She slowly came over, didn't care and said it will be out in a minute. She did not apologize or care, didn't even say sorry as this was the second time this happened. At this point my meal isn't with me, she didn't offer me anything to hold me over, my guests brunch is completely finished and he is waiting there with me. The two tables next to me haven't been attended to, and they walked in about 10 mins ago. Now I am fed up, so i ask the waitress to speak to the manager, she says yes, and then proceeds to go up to all the tables, take her time, talk to everyone, even talk to her bar staff and THE MANAGER, but does not tell the manager we need to talk to her. Unbelievable. Then my guest had to GET Up, and go to the bar to ask for the manager himself as the waitress couldn't care less. The manager finally comes over, I let her know the horrible service we've experienced, she was genuinely listening to us. She said she didn't want to make an excuse of the slow service but they had a wedding party that came in and wanted breakfast in a private room. I didn't have the heart to tell her but she was making excuses, the thing is when we walked in the restaurant was empty! no one was there, and because of their mistake twice it started to get busy but that is still no excuse for poor customer service. If they are open they need to provide decent service. I tell the manager, if the waitress just simply said sorry, or apologized for the mistake this would have been somewhat okay. She didn't care about us or anyone she was serving. She ignored us and the tables and I really have lost my appetite. Oh and the food still hasn't come around the 3rd time around so I'm still waiting. It is a luxury to be able to eat out for brunch, and the Gladstone staff seem entitled and didn't care. I recommend this spot to all my guests and now after this experience I will never step a foot in there. We could have gone to the drake hotel and ate there and then paid and came back and we still wouldn't have had our food at the Gladstone. The manager gave me her card and two coupons for a free breakfast, she comped our breakfast, but honestly I lost my appetite, I was so angry, and frustrated, and the food came and now my guest has to sit and watch me eat. So awful. Anyways, I felt bad for the other guests as no one else was complaining. so I told the manager she should probably see what the two tables next to me needs as they haven't been served and its almost 20 mins they have been sitting down. She helps them and gives them a free coffee, but only because I know I said I would write a review. The gladstone needs to reassess their staff, as I will never be eating there again, I will pay 4x the price if I have to so I never have to eat there again. I will do everything in my power to tell everyone about this experience, as this is a big reflection of how the kitchen and the cafe run their staff. At the end of the day the waitress is a representation of the Gladstone brand, even if it wasn't her fault and was the kitchens fault she would need to apologize for the delay and the mix ups which happened twice. She never did and that right there is poor customer service in a industry where customer service is king, so therefore that means the Gladstone does not care for their guests. Please be wary of this place, especially if you simply want to be treated like a decent guest, not even spectacular, just simple treated with dignity. As for the taste of the food, i tried my guests home fries they were extremely salty, and their bacon was the kind you'd buy at costco. Enough said
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)