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  • I stopped in to get a serpentine belt replaced that I had in hand. It broke on my lunch hour so I went to AutoZone and bought one. I how long it would be to get to it and how long it would take. They said they could get to it "right now" and it shouldn't take long. 30 minutes later they pulled it in the shop. 1 hour later it was completed. They tried to charge me $212 for 2 hours of labor. I asked how could it take 2 hours when it was only the shop for 1 hour and I was there for 1.5 hours. They then corrected it and charged me a flat fee of $99.07. If this is their generic price for 1 hour of labor it is ridiculous. It shouldn't have take an hour to do it anyway. This is the first and last time I will visit here. They also pulled my car in front and left it running while the bill was being discussed. I am very unhappy with their service and will let everyone I come in contact with. Update. The owner called me to apologize. He asked me to call back and get a full refund. He also had a free oil change put on my account. I called to get the refund. I probably won't be back. It's not convienent for me. I only stopped because I needed ta repair that day and they were close. This occured on 9/27/2011.
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