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| - The level of service we received today was truly outstanding...
We arrived around 2:30 for a late lunch, were seated quickly, and then switched booths, without our server Felicia batting an eye. We ordered without a problem and the timing from app to entrée was perfect.
I ordered my burger "pink," but it was much less than medium when served. As Felicia kept checking on us, I showed her the burger and asked it be returned to the kitchen for a bit more firing. Away it went and despite the music and conversation of a few other patrons, I could hear the conversation in the kitchen. Clearly, my less than perfect burger caught everyone off-guard! While they were definitely upset, to me it wasn't a big deal. I always "roll" with burgers at Chili's - always without incident.
Once re-fired, my burger was served by the manager who waited for my approval. Yep, perfect!
Many thanks to Felicia who took great care of us today, and also to the manager who ensured my satisfaction!
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