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  • I mean, you definitely cannot beat the price but this location knows nothing about customer service. At least not when I went in. I walked in, it looked like there was just one person working at the moment and he was attending other customers--not a problem. We looked around and after 5 minutes the customers left and Chris came out to ask if we needed help. I wanted dermals, they didn't have any so I asked for a Monroe. He pointed at a sheet, told me to initial each statement and sign it. Luckily I read it, because at no time was anything that I signed explained to me. My husband was with me and he tried to make small talk but Chris wasn't really having it. He asked for $30 and he then lead me to a room in the back, explained nothing about what he was doing, just asked me where I wanted my piercing, told me to lay back and he pierced it. In the end, I had to ask if I was done because he just walked away. I remember reading in the initial disclaimer sheet that my piercer would let me know how to clean and maintain my piercing, explain the process, etc--that never happened. Unless "use a salt water rinse" was all that was supposed to be mentioned. I was nervous about the experience that I idiotically forgot to ask questions like...what size gage he used, if they did a shorter bar as a courtesy later on, etc. I didn't so much forget as much as I never felt comfortable asking questions because it seemed like an inconvenience to just try to talk to Chris. If you go in, ask questions!!! I believe in businesses that mention all of your options upfront before you have to ask for a wrap sheet but it seems like Koolsville is a one-fit-for-all deal. Honestly, if you can get past the crappy customer service (Sorry if you were having a rough day Chris, but this was supposed to me a memorable experience for me and it wasn't so) I guess for the price, it may be worth it. I'll keep you updated on my piercing. Hopefully it doesn't turn any funky colors, lol.
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