One of our friends had never eaten a hot, freshly glazed Krispy Kreme donut, so when we saw the sign outside, we hurried in excitedly. When we got them, they were not quite HOT, but warm. We ate them anway - they were delicious. We were just about to leave when Chelsea came by with pipin' hot donuts FRESH off the conveyor belt - one for each of us. She had overheard our conversation and decided to treat us. Thank you for that extra touch of customer service. We'll be back! However, I'm withholding that 5th star, because the donuts are not made on site.