Sort the reviews by "Newest First", you'll see the pattern of negative reviews showing that the Bonjour Bakery of the "old days" is gone and that the place went to "merde". Pardon my french.
There is absolutely nothing French about this bakery anymore. Carrot cakes??? Cupcakes??? Sponge Cakes??? Mille Feuille with a white mousse type of cream??? All pastries now look like they got there from the bakery at Sam's club down the street.
New owners destroyed that place on every level. The decor is terrible and unfriendly. Service is slow, ineffective, dumb and without awareness. Most products are now things that you'd never find in a "boulangerie" or "patisserie" and it looked like it was a few days old (Even customer before me complained to new owner).
And finally, yes the new owners are weird.
If you want french casual food, don't go there. You won't find it there.