| rev:text
| - And I've always been ok with their food. They are generally fresh and hot, Tho the price maybe a bit more expensive than other Hong Kong style restaurants. And you have to pay for boxes if u wanna take away the leftover ( versus others mostly provide it for free)
So this review focuses on the service and is specifically for this Phoenix location*
Last night bf and I went to this Phoenix at around 9pm. So it was close to closing time. And that's when all the problems started. Ive been to this Phoenix before with no problem. But service was bad last night. I know it's a Friday night and the staff probably wanted to take off ASAP, but I didnt really expect less service.... After all I didn't get to pay less for the good (except for tips)
First, after we sat down, cups of water were thrown to us.
Then when the food was served, the guy brought the utensils with his bare hand touching the front end of the fork, of the knife, of the spoon! Although his hands MAYBE clean (I said maybe because there was some mopping going on I wasn't aware if he touched the mop or not) I still didn't want to see that the food was somehow being indirectly touched by his bare hands through the fork and eventually into my mouth.....
Also when bf was asking for extra mayo the dude looked so confused.... Maybe he's too tired from the day.
Half way through our late dinner, we were being asked to pay. The lady said because they wanted to count the till. There's not the most pleasant but it's understandable so I put my MasterCard on the tray. And when the dude saw it from the next table, he was yelling and asking "IS THAT MASTERCARD?" I replied yes and he yelled back, "NONONO, ONLY CASH AND DEBIT!!" I was like really? I remembered that I was able to pay by credit card before. Maybe at this Phoenix or the one on bayview but I'm sure I've paid using credit card before.
I put a $20 bill on the tray and when the change came back I took all the toonies and loonies. The guy came by and flipped the receipt, in front of us, to see if there's extra tips underneath and he was disappointed. He didn't walk away with the tray hoping that more would be given. Then he came back again to pick up the tray, disappointed again.
I've never, so in the face, tipped little. But it's because I seldom encounter bad service like this. If he would have said anything about the tips I would so ask him to recall what he has done to our night.
Two stars both for food.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)