| rev:text
| - Glad I waited almost a week to write my review. Had I written it Sunday night or Monday, I would have given them 4 or 5 stars. However, now I've seen how they operate in the long term, and have accordingly dropped my rating.
The salesman, Albert Salman, I liked. He was nice, helped me find the car *I* wanted instead of trying to sell me some piece of crap I didn't. He wasn't able to get quite to the price I was looking for, but it was worth it having a nice, honest, open salesperson, so I decided to go with Chapman.
That is where the good experience ended. We were put in a waiting room to wait for financing for more than half an hour, while other staff members wandered in and out, talking about golf, tv, etc, but completely ignoring us and avoiding eye contact. Finally, we got Ernie, our finance guy.
We really wowed us with the numbers, and in not a good way. My partner recently bought a 2009 from a Chevrolet dealer in Colorado. Her extended warranty? About $10 extra a month. Mine cost about $40 extra. Yeah. I brought in my last month of paycheck stubs, but he told me he didn't needed them. Was he pushy about trying to get gap coverage and all of that? Oh yes, but only between stories of shooting, having his guns and truck stolen, etc. Made me feel real safe knowing he had all of my personal info. But fine, we finished up.
The used car (2009) I bought was missing a mirror cover and a keyless entry, and had a few dents. It was Sunday, so service was closed. Albert told me they would call me about bringing it in this Wednesday (yesterday) to get all that fixed. No call. Still driving a car with dents, a scrape on the front bumper, a missing mirror cover and no keyless entry (which means no alarm I'm paying $10 a month for).
It gets better. I get a call Tuesday night from good ol' Ernie. He tells me he's no longer sure my income ($2500 a month...with $3000 down) will cover it...don't I possibly have some more income. Let's see here...NO. If I had any, I would have mentioned it Sunday to lower your high numbers. Now he wants me to fax in paycheck stubs. The ones I HAD on Sunday that he didn't want. I have no fax.
After a good cry about all the drama, I go way out of my way to get to a fax to fax him my stubs on Wednesday, asking he call me when he got them. No call. I called at 4, left a message to double check. No call. I called again at 7:30pm (he'd been there till 8 the night before). Left another message. No call.
Finally, today, at 2:00pm I called AGAIN. He finally picked up. No, he hadn't gotten my paycheck stubs. Yes, he'd gotten my voicemails asking whether he'd gotten them. No, he hadn't gotten around to calling me. No, he wasn't going to be in on Friday.
I called the finance department manager. Left a message. Called my salesperson (Albert). Left a message. Still have yet to hear back from either. I'm incredibly disappointed in Chapman, and if I could go back and do it again, I certainly would take my clearly undesired business elsewhere.
I'd give them just 1 star, but I really do think Albert is a good salesperson.
**Edit: I got a message from Albert who said he was looking into both the service issue and the finance issue. This only further proves my point that he is the only one there that even halfway cares about the customer***
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