rev:text
| - Yes, the cupcakes are tasty. The customer service, not so much...
Some months ago, I was given a large specialty cupcake as a gift from this shop. Very, very tasty. Consequently, this store came to mind when I was hosting a birthday party, and needed a special dessert.
When I ordered - in person, mind you - I specifically asked for a "birthday cake" made of cupcakes. I know that my question was understood, because we discussed plate size, icing issues, flavours, etc.
Day of the party comes, and I call to confirm that my order is ready. I don't know who answers the phone, but the person's tone is just shy of snide.
Notwithstanding the rudeness on the phone, I drive over pick to my order. To begin with, I am less than pleased that I've got to endure listening to the shopkeeper gossip with her girlfriend, but - on top of that - I'm given no indication that I'll be served momentarily, or any apology that I've been left standing at the counter unattended. Little did I know that the worst of it was yet to come.
I am finally acknowledged by the girl at the counter, who hands me several stacked boxes, tied together with string. I ask about the "birthday cake" request, and I'm told I can "stack them myself". Holy cr*p! For over $60.00, you should've gotten this one right.
Will NOT be going back. Will NOT recommend.
|