My garage door broke at the most inconvenient time- busy with work and such. It was older and probably should have been replaced a while back. I used pioneer to fix my mother garage door before. So I called first thing the next morning and spoke to a sales guy, can't remember the name, and told him what I had, what I was looking for and what color I wanted. He said - when would you like it installed- I said , today if possible, he replied- no problem. The installers were out that morning and bing bang boom done! No hassle and very friendly service. And here's the kicker, one of the panels had a slight blemish from the shipping strap that took some paint off- the installer said he called it in and his boss would handle it. Came home the next night after work and sure enough, done! They look fantastic and I can say I had a great experience with pioneer. I will use them for all my garage door needs in the future.