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  • If you ever have to consider if being loyal to one group of casinos really makes a difference, please let me tell you it does. Ivan gave me an early check in with the night before being sold out at 7 a.m. Normal check in is 4 p.m. He didn't know but I am staying out of necessity as I get my phone and car back after having a heck of a week that began with a man and woman stealing my cell phone and wallet in Atlantic city last Wednesday. I am still dealing with issues as I couldn't get my car yesterday from parking cause they impounded it immediately after I asked what the procedure was for when someone loses their wallet. they said get money wired I agreed and confirmed that it would be a day or 2 and would my car be ok with them and it was a prompt "of course" you have plenty of time. So I cabbed it to get my car and pay my $150 parking. Little did I know they did not tell me that "of course" meant "absolutely not and they impounded my car but didn't care to tell me, even when I called before I paid a $40 cab. So I got a bus ticket and used my free room so I could use the shuttle back today when I hd another $200 for $350 to get my car out. Doesn't sound like a lot but when I have no wallet or phone $350 is almost the same as 3.5 million. All this didn't need to be said cause I am loyal and total rewards an Harrah's led by the excellent customer service of Ivan and his manager treats me as if I was their family member. My best interest first. Its kind of nice when I am faced with questions and doubt everywhere as i get all my stuff back. I hope the robbers know the toll their actions can take. Thank goodness for some businesses with small town personal service. one again Ivan than you for not making me ask or plead for the early check in and you realizing if I was there It was needed and offered to do what you could. That was enough and to actually get it was just a bonus. thank you.
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