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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I try to write reviews for good and bad experiences in Yelp. This was one of the good ones. I called on a car that was on the internet. Brandon talked to me and after several discussions; I became more interested in the car. I asked for an out-the-door (OTD) price since I wasn't negotiating the price. He gave me $19,100. Later that day I talked to him again and he offered to take off $500 from that price to earn my business. I went down to test drive the car and to my disappointment, Brandon had already left for the day. Kevin was given to me and I was interested enough in the car to get exact numbers so I could take the car to my mechanic and bring back a check if my mechanic said it was good. They added a couple of options on the car that I didn't know about in my discussions with Brandon that cost another $1000 so my OTD from Brandon was no longer acceptable. I called Brandon after my mechanic saw the car and said it was good. Brandon said he had made a mistake with the options on the car. I said I would not pay for something that I didn't ask for. Brandon could have said, "Fine, don't buy the car". He didn't, he went bat for me with the powers that be and got me and even better out the door price than we had previously discussed. My experience has shown that customer service is easy when everything goes well, but the mark of a company that has good customer service when things go bad.
http://www.openvoc.eu/poi#coolReviews
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