Usually we love this place, but on this time we had to take an evening appointment for our boys (we have always gone during the day before) and the night staff is awful! Well, at least the two we got were. My youngest son got an older blonde woman and she had the worst attitude as I tried to explain what we had done to his hair last time (there were no notes on him for some reason) she was so rude another stylist tried to intervene but backed off before things got unprofessional. This woman started the haircut clearly in a tiff and ended up cutting my two year old's ear! At least she slowed down after that, but sheesh! We brought in a picture of what we wanted for my older son (age 4) and specifically said we wanted it kept long on top (it was already really grown out-we even provided a picture). Well, he now looks like Frankenstein! Half his darn forehead is showing! At least this girl was sweet, but I will never go back in the evening again! Ugh! So disappointed! I've included photos of the before/after and the example photo we showed her...at least it will grow back right?