A friend and I did 'curb side pick up' a few weeks ago. We ordered the Broasted Chicken Sandwich and 2 Cobb Salads. The final bill was well over $20.00. When we got home, my friend started on their Chicken Sandwich and then asked me what broasted Chicken was. I explained and they said that's what they thought it was but their sandwich wasn't broasted chicken, it was fried. I told them to call Bob Evan's but they said no and that it was okay.
The following day when I opened a Cobb Salad for dinner, I noticed it was NOT a Cobb Salad. I opened the second salad and it was NOT a Cobb Salad either! I paid over $9.00 a piece for these salads and half the toppings were missing!
The salads did have chicken, bacon and tomatoes but neither salad had bleu cheese, scallions, a boiled egg or cheddar cheese!! I literally got less than half the salad I ordered and paid OVER $9.00 a piece for it!! I was furious!!
To make matters worse, I went online to submit a complaint and was unable to do tht!! When you click on the page to submit a complaint, the page is conveniently 'unavailable!'
I loved Bob Evan's Cobb Salads but I will NEVER order one again unless I'm seated inside the restaurant where I can send something as simple as a salad back to the kitchen four times until they get it right!!
I will NEVER use curb side pick up again. For crying out loud, they can't get salads and a sandwich right!! Really??