So I really loved this place, but I can see why others have rated it low. You have to know and be ok with the fact that you're not in a private room and it's going to be noisier naturally. I realized this and the awesome massage made up for it. I also didn't go during a busy time though and I wouldn't recommend a busy time. I have also heard these places can be weird with tips. I tipped $13 for a $30 massage, and they acted very happy and fine with that. One time at a different place I tipped $8 for a $29 massage and I got the awkward mad treatment as I left. The reason I only tipped $8 was because I didn't love the service and $8 is still over 20%. I didn't care if they were mad, the service wasn't good enough for more and you really can't "expect" a certain amount. If they want more money and expect a certain tip, then they need to up their price to include some of the tip. Tipping is not required. Anyway, I thought these people seemed more than happy with $13 and I will go back.