| rev:text
| - I want to love this restaurant- it's part of the Bryant Street revitalization, is walking distance from my house, and is reasonably priced. However, after multiple bad experiences, I will not be returning.
The final straw occured when I recently had dinner here with 3 other adults and one toddler.
First, upon overhearing us discussing the menu, the waiter impatiently asked if he was going to be "dealing with any vegetarians". We thought he was being rude to be funny, but learned later he was in fact, just rude.
We immediately ordered simple appetizers so that my toddler would be occupied- edamame (which they store frozen so they only need to be quickly boiled) and the bacon-wrapped mochi (arguably one of the more popular menu items). We then ordered a bottle of wine. There are only 4 red wines on the menu. When we picked one the waiter said- oh, Ive never had anyone order that before- as if we had made some obscure choice. It was so odd and his tone was so accusatory. It made no sense. We tried to just laugh it off.
About 15 min later we ordered our entrees.
10 min later 2 of the 4 entrees arrived, but no sign of the apps. When we inquired, the waiter told us it was because different chefs make different dishes and the chef assigned to the 2 entrees we had received wasn't very busy at the moment so those dishes were finished first. A ridiculous explanation- appetizers are called starters on the menu for a reason- you start with them!
Another 10 min went by before the apps arrived.
10 minutes later (1 hour after we sat down) the other 2 entrees showed. 2/4 adults in our party had long since finished their meals.
At this time, my 3 year old asked if she could have some noodles. I asked the waiter if we could have a side dish of noodles (they have sides of rice on the menu). He said he "wasn't sure" and he would check. 25 MINUTES WENT BY- and my husband had to get up and go get the waiter to check on the status of the noodles we had ordered. The waiter told us he hadn't had a chance to ask the chef. Now, we are sitting at a table in front of the chefs. I could have asked for them by simply raising my voice! I was floored. I asked to speak with a manager and was told the manager was the chef and was too busy to talk to us.
5 minutes later the waiter returned and said he could not bring a side dish of noodles because the chefs didnt want to "open another package of noodles". Outraged, I told him we obviously would be paying for the noodles, there are noodles on the menu- why would he not cook them for us? The waiter had no response except to say the chef said no.
As we left, we overheard the same waiter tell a customer that he had lost her reservation and he had no tables for her available. The customer then pointed at our empty table and asked if her party could sit there and the waiter replied, "yeah, I guess I could set it for you."
Are they TRYING to NOT make money here and drive customers away?
It's really unfortunate that this restaurant has such terrible customer service. On past visits I've had to wait 45 min for the check, and had another experience of 1 of 4 entrees arriving 30 min after the others (and not the Okonomiyaki which the menu clearly says takes 25 min to cook- this was a simple noodle small plate that just didnt arrive until everyone else was done eating- no explanation, no apology).
I want to like this place- the food is actually really good. But I refuse to pay for such terrible customer service again. I'll opt for noodles from Smiling Banana Leaf, or dine in at E2 or Park Bruges when out in the neighborhood.
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