I just visited and I specifically told the woman it was my first time there. Maybe she didn't hear me. I thought the whole take a bag and check off what you want is strange. I'm from the East Coast so I have never seen this concept before. The option I chose was Grinder. I didn't realize I needed to check off every single ingredient that comes with the grinder (lettuce, tomatoes, onions). Back east it comes with all that without having to specifically ask for it. Needless to say I got home and my sandwich had none of that in there smh.....maybe I should have paid closer attention, I get it. But when I'm looking for a $5 sub, it shouldn't be that difficult. If I say I haven't been there I feel like she could have said "let me explain the way this works ". Or if she read the paper and saw I ordered a grinder, but she didn't see any vegetables checked off, she might have said "hey did you want any of this on your sandwich?" I've been in town 1 week and coming from back east restaurants go that extra mile for customer service. The sandwich and service was a big disappointment